Contact Lens Do They Verify Uploaded Prescription

My Business relationship How do I create a new account? From the home page click on the "Login" icon. Then click on the arrow icon in the "Create New Business relationship" section. Consummate all of the required fields under the "Billing Information" section. Finally, select a password that you lot will utilise to admission the account and click "Submit."

How can I review my profile? If you are wondering how to review and/or edit your profile, just click on the "Login" icon. This activity volition take you to a Login section where you lot volition need to input your electronic mail and countersign in the fields provided. The same process applies if you are surfing the Contact Lens Male monarch site and are looking to go to your profile.

How do I change my password? To change your password sign into your account and click on the "My Profile" link located in the "Customer Profile Bill of fare". Once there just click on the "Alter Password" link and proceed with your change and "Submit."

Billing When does Contact Lens King charge my credit card? An authorization request is submitted to your credit carte visitor at checkout. This reserves the funds required to pay for the guild. Your carte du jour is not charged until your prescription is verified and the order is fix for shipment.

Are purchases made at Contact Lens Rex reimbursable with my insurance company? Insurance company reimbursement programs for vision care items may vary from one insurer to the other. The purchase invoice emitted by Contact Lens King certainly contains all of the information commonly required by insurers. Notwithstanding the ultimate decision on reimbursement is strictly dependent upon your insurance company and its internal procedures. Do non hesitate to phone call upon our customer service staff for any additional information that you may need to process your request with your insurer.

Are purchases fabricated at Contact Lens King eligible for FSA? Yes, qualified purchases made at contactlensking.com are FSA (flexible spending account) eligible. The amounts paid for the buy of the contact lenses (including aircraft and treatment) are qualified medical expenses. Purchases of contact lens solutions, supplies, and exams (including fitting) are also qualified expenses. Nonetheless, cosmetic lenses such every bit those that change middle color without correcting vision, are not eligible for reimbursement.

International / Foreign Orders Can I place orders at Contact Lens Male monarch if I am located outside of the U.s.? Absolutely. Federal law requires that U.S. residents living outside of the United States accept their prescription verified by their middle doctor. Orders from non-U.S. residents are not discipline to such verification. Shipping charges are listed under the "Shipping Information" tab on the website. Some strange jurisdictions practice employ customs and/or value added taxes (VAT) on imported optical products. Those additional charges volition be assessed locally and paid for by the customer according to local practices.

How volition Contact Lens King process my order if I accept an international prescription and centre doctor but am shipping to the U.s.a.? The Fairness to Contact Lens Consumer Act requires that prescription verification be carried out for contact lens orders received from U.S. residents. Contact Lens King maintains a database of domestic eye doctors that can help you locate U.Due south. eye doctors. If, withal, your eye dr. is located outside the United States, they will not be found in the database. Therefore it will exist all-time to fax u.s. your prescription. To do this, identify your order on the website and proceed to the checkout. Y'all will get to the Rx information page where yous can choose to fax your prescription. Once you select this pick, a cover page volition be generated for you. Included on this page volition be your unique order number. Fax the cover page along with a re-create of your prescription to 1-800-352-0563 . Federal law provides for a minimum validity of 1 year from the date that yous received a re-create of your prescription from your eye physician, and depending on the state, up to two years. Unless otherwise indicated on the prescription, international prescriptions will be considered valid for a two-year period regardless of your State of residency.

Guild Related Information Where practise I find the parameters that I demand to order my contact lenses if I don't have a copy of my prescription? Information technology's really very easy to find this information. Take a look at one of your contact lens boxes. Yous will see that the brand proper name and prescription parameters are indicated on the box. To help you locate these parameters, you will meet that each product page includes an image of where these parameters can be found. If you are wearing astigmatic or toric lenses, you will see two additional parameters indicated on your boxes, one for the cylinder ability and the other for the axis. Colored lens boxes will as well signal the color, while bifocal or multifocal lens boxes will bespeak the bachelor "Add" or addition ability and may as well be shown every bit a "Low" / "High" option if the product is available in those categories. One manufacturer places the additional unique mark of "Dominant" or "Non-Ascendant" on their mutlifocal lens boxes.

I have a copy of my prescription but I don't know what information to utilise in order to identify my gild. All contact lens prescriptions look somewhat alike. The order in which the information is displayed may be different, but the type of data should be the same. Hither is what you are looking for: O.D.: Information for the right centre. O.S. Information for the left eye. PWR Spherical power of your prescription. B.C. Base curve. DIA Bore of the contact lens. BRAND The brand of contact lens you need (ex. Acuvue, Soflens, Proclear). COLOR If your contact lens prescription is for a colored lens, the color selected would appear in this section. Add If you lot were prescribed a bifocal or a multifocal contact lens, the reading add-on power or the available reading options (ex. loftier or low) would appear in this section. CYL If you were prescribed an astigmatic or toric lens, the power of the astigmatic correction would appear in this section. Centrality If you were prescribed an astigmatic or toric lens, the axis of the correction would announced in this department. D Dominant ND Non-dominant Expiry The expiry of your contact lens prescription. No. of Boxes This section, not always included in contact lens prescriptions, represents the maximum number of boxes (or units) that your centre care practitioner volition prescribe during the period of validity of your contact lens prescription.

I am trying to find my brand of contact lenses, merely cannot find it on the website. Does that mean that Contact Lens King doesn't sell my brand? Some eye doctors may fit their patients with "practitioner but" lenses or individual label contacts that are marketed under a diversity of different make labels but manufactured by the aforementioned manufacturer with the exact same parameters and material. The easiest solution for yous would be to call our client service center for help. Our personnel volition help y'all in identifying the product that you are looking to order.

I started to input order data on the site just I got distracted. When I came back to the site a few days later there was no record of the information that I input. Why is that? Our systems are set to retain incomplete lodge information for a maximum menses of 10 calendar days. If you lot come up back to the site beyond that timeline you will accept to get-go your order over.

How practise I cancel an order? To cancel an order that has non yet shipped simply login to your account and look out for the CUSTOMER Contour Carte at the top right hand side of the folio and click on Club STATUS to brandish your awaiting order. In one case displayed, please click on the awaiting order. When your order'southward details are available, and if the order has non been shipped, you lot will see the cancel order icon. Merely click on CANCEL and y'all are done. If your social club has shipped and y'all do not need the products that you ordered please wait for the commitment of the club and so phone call into our client service centre at 800-352-0255 to obtain an RMA number. Contact Lens King will event a credit against your account or on your credit carte once the return product is received in-house and inspected to confirm that it is in factory sealed condition. (CLK to Hyperlink to RMA form when ready)

Can I view previous orders for re-ordering purposes? Login to your account and select ORDER HISTORY in the Customer PROFILE Carte. Once there click on the option "Social club History". The details of each of your previous orders can be viewed. You lot may re-order any of the orders from that listing of previous orders. Prescription verification may be required.

Can I society contacts for one eye just? Aye definitely. Once you lot are on the desired product page you lot volition encounter the section "Enter your contact lens prescription". In this section, to the left hand side, you lot volition see "Correct eye" and "Left center". Each has a box to the left which can be checked or unchecked. If you uncheck a box no farther information will be required and no order volition exist candy for that heart . It's that elementary. Alternatively, you may likewise input a "0" for the eye you do not wish to guild lenses for.

What is Automobile-refill? Automobile-refill is a convenient service that allows for the scheduling of your replenishment order, at the interval that you select. With auto-refill you will not run out of lenses. It's so easy ! A special 15% discount will be applied to the regular published cost of your lenses in celebration of your first auto-refill lodge. All other subsequent motorcar-refill orders shall exist billed at the regular published cost of your lenses.

Prescriptions Is my spectacle prescription the same as my contact lens prescription? No, the two are different. If you are planning to include a contact lens plumbing fixtures during your next eye exam, make sure to permit the eye doc's staff know so that they may schedule enough fourth dimension for it. An eye doctor will only issue a contact lens prescription once the patient has been successfully fitted with contacts. In order to retain your right to purchase your contact lenses from whatever retailer of your choice it volition exist important for you to ask your center medico to fit you lot with a national brand of contact lenses and NOT a "practitioner only" make as some center doctors may elect to do. The difference is of import. If you are prescribed a "practitioner only" brand, then you may have to render to the eye medico's office when purchasing replacement contacts. This limits your power to store for pricing and makes the whole procedure less convenient. A national brand allows yous to purchase from a retailer whose sales policies and pricing best suits your needs. One time issued, the contact lens prescription will contain information such every bit brand, power, base curve, diameter, cylinder, axis and color. The minimum validity of such a prescription is no less than one year. Some States permit up to two years validity. Inquire your eye doctor for the validity period in your State.

Do I need a prescription to wear colored lenses? Yes. Colored lenses crave a contact lens prescription for fitting and/or replacement. This requirement applies even if y'all don't need a vision correction. So but inquire your eye doctor for a contact lens prescription during your centre exam. This prescription will include the various details required when buying replacement lenses from a retailer.

Do I have to pay the center doc to obtain my contact lens prescription? Under Federal police force, contact lens patients are entitled to receive their contact lens prescription upon asking. Any centre md attempting to charge for a contact lens prescription, either at the end of the eye exam date or when you are attempting to purchase contacts from a retailer, is interim illegally and may be subject to a significant fine. For more than data click here.

Does Contact Lens King require my prescription to place an order? Federal law requires retailers to take a valid prescription on record ONLY for orders placed by U.Due south. residents. However, if you don't have a copy of your prescription, yous will still be able to place your order. Our online club process will lead y'all to select your center doctor from an extensive database of U.Due south. based centre doctors. If you practice not remember your eye medico's proper name because he/she belonged to a group practice or a multi-part chain, just type that name in the field provided. We will need either the telephone number and/or the fax number of the respective office. Once you checkout, Contact Lens King will send your centre medico a request for the confirmation of the prescription data. This confirmation produces the record for your prescription details as required by law. You lot can also simply call your eye doctor and ask that they fax us your prescription. If you are in possession of your valid prescription, simply fax it to us at 800-352-0563 and nosotros will procedure your society immediately. The above processes ensure that Contact Lens King abides past the law and that y'all will exist provided the correct contact lenses for your vision needs.

Can my centre intendance practitioner refuse to requite me my contact lens prescription? The simple respond is no. Federal police requires your eye md to provide y'all with your contact lens prescription. Some eye doctors may resist this request, simply it is important for you to know that it is your right to get it. If y'all come across unnecessary resistance to your request click here for help.

Do replacement contact lenses require a prescription? If y'all are re-ordering lenses institute on a previous order and your contact lens prescription is still valid no additional information is required. Your gild will be processed immediately. If yous are a new customer we will have to verify your contact lens prescription as required by Federal law. In one case verified, you can social club replacement contacts as long as you lot are all the same inside the validity menstruum of your contact lens prescription. Specialty lenses may need to exist ordered with the manufacturer. All the same they will be shipped immediately upon their receipt in-firm.

How long is my contact lens prescription valid for? Federal constabulary stipulates that contact lens prescriptions should be valid for a minimum period of one twelvemonth. Some states permit validity periods of two years. The menstruum of validity starts from the time that the eye doctor gives you your prescription and NOT from the date of your middle exam. Your client file with Contact Lens King does keep a record of your prescription expiration then our customer service personnel will notify you if yous are ordering contact lenses past your validity date. If you take opted to receive a refill reminder, a message volition be sent to yous at the interval that you selected prior to the expiry of your contact lens prescription. Remember information technology is of import to have your eyes examined on a regular basis, as this promotes good ocular health.

Will Contact Lens Male monarch have to verify my prescription if I am a echo customer? No. Prescription verification is valid through the expiration date of your contact lens prescription. As an example, if your prescription is on file and is valid for two years your re-orders within that fourth dimension frame will require no additional verifications.

How can I speed upward the aircraft of my order? If you are in possession of a valid contact lens prescription, but order your contacts online just exist sure to check the box confirming that you will be faxing in your valid prescription. This volition permit you to go directly to checkout. Then y'all will need to fax your valid contact lens prescription to 800-352-0563 . Delight bespeak your unique customer club number on the prescription. Your order will be processed immediately provided that your gild does not include specialty lenses, which may demand to be ordered with the manufacturer.

Pricing Why should I purchase a year'southward supply? Manufacturers provide rebate programs to consumers for yearly supply orders. This practice is in identify to encourage compliance with the wearing regimen prescribed by eye doctors and as an economical means to purchase contact lenses. Yearly supply programs may help to reduce your yearly lens replacement toll by upward to $80.

What is Unilateral Price Policy ? Also known as UPP, this policy essentially commits the retailer to advertising and selling selected production(s) from a manufacturer at no less than the minimum selling cost dictated by the manufacturer. This policy is unilateral and non-negotiable for retailers. Any retailer selling at pricing (on a net ground) below the UPP price volition face the manufacturer's refusal to sell its production for a period of ane year. Compliance past Contact Lens Rex is required and without recourse.

What is a processing fee? Recently, we've noticed that our competitors accept introduced and implemented this tool, used as a means of assuasive their upfront brandish prices on various online advertising channels to appear more competitive. As we know, when a company advertises a lower price, there is increased traffic to their website. Upon the realization that this strategy was existence used, nosotros at Contact Lens King stood firmly against applying such a practice. However, in spite of the fact that we offer the lowest lesser line prices, we experienced a decrease in traffic and total orders. Through re-evaluation, and despite our discomfort, nosotros have made the tough decision to prefer the practice besides. Contact Lens Rex is firmly committed to offer the lowest bottom line prices online, and we want our customers to rest assured that through us, you will ever run into significant savings in your pocketbook - even with the fee. Nosotros totally empathize that this additional fee can exist frustrating, or even infuriating, only nosotros invite you to compare our bottom line prices with our competitors'. We promise we won't disappoint you!

Shipping How long will information technology accept before I receive my society? Federal law requires that we verify online orders placed past residents of the U.S.. This means that we must check that the lens measurements that you input at the time of the order represent to those independent in your contact lens prescription. Verification is triggered by a fax document that is automatically sent to your eye md later checkout. The heart md has a maximum response filibuster of 8 business hours to verify the data and is required to potentially confirm, comment and/or correct any inconsistency he/she finds. If the eye doctor does not respond to the verification request, then nosotros are permitted to consider the original information you lot input equally being right and move the order process along. Only once the verification process is completed tin the guild procedure brainstorm to move frontwards. To speed things up you may fax united states your prescription. If you practise then we tin procedure your order immediately. This is an selection that is offered during the online lodge process. In the instance of an society containing specialty lenses, which may require ordering from the manufacturer, the request to the corresponding manufacturer will not be initiated until afterward the verification procedure is completed. In those specific cases selecting a faster aircraft method does not hateful that the countdown begins afterward checkout but rather one time the specialty lenses are received in-house and shipped out to you. Inventory items do get shipped out immediately provided that the lodge process concludes prior to the shipping cutoff fourth dimension.

How will Contact Lens Male monarch ship my order to an international address? Orders being shipped to an international address are easy to identify. When filling out the shipping address information, but use the driblet down menus available for the fields detailing the state/province and country. It is important to note that U.Southward. territories such as Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, and the Marianas Islands would exist found under the listings for state/province. Although you would select the United States as the correct selection for "state", orders shipped to U.Southward. territories are processed every bit international orders. In the instance of APO and FPO orders, the U.s.a. should be indicated in the country field with AA, AE or AP selected in the field provided for State/Province. Orders received from Canada are usually candy by Canada Mail service and have their own category.

What are your aircraft policies? Shipping through the The states Postal Service's First Class service on orders shipped in the continental U.South. is billed at a toll of $ vii.95 / $ 9.95. This service will normally deliver your order inside iv to seven business days later we transport. Upgrade your aircraft selection at checkout. Priority shipping is offered at $ 14.95 with an estimated delivery fourth dimension of two to iii business concern days, 2nd day delivery at a cost of $ 19.95 and overnight commitment at a cost of $24.95. Expedited Postal delivery for shipments to Canada is offered at a cost of $ 12.95 CDN. The estimated commitment fourth dimension for this service is 2 to 4 business days. International packages are shipped via International Priority mail with an estimated delivery time of 5 to 10 days at a cost of $ 44.95. Orders being shipped to Post Office boxes and APO/FPO addresses will be shipped U.S.P.Due south. Priority Post. Orders destined to Hawaii, Alaska, The Us Virgin Islands and Puerto Rico will be shipped past second day UPS at a cost of $ 19.95. Delight note that orders received from U.S. residents volition exist shipped as soon as the client's contact lens prescription is verified and the ordered items are received in our warehouse. Non-U.Southward. residents will have their orders shipped immediately upon receipt provided the society items are in our warehouse inventory. Our client service department will contact you in the event that there are manufacturing related delays affect your gild.

How can I return a product that I received? 30-Day Return Policy Items may be returned inside 30 days of purchase provided they are unopened, unmarked, undamaged and in original condition. Such returns will receive credit in full, excluding any shipping charges. Defective Products In the unlikely event you lot receive a lacking lens, do non throw the lenses away. The manufacturer may request to take them returned for analysis. Provided the lens manufacturer agrees the lens is defective, a replacement lens will be issued at no cost. Please note that defective lenses may only exist exchanged for the exact same lens and prescription. No refunds are issued for defective items. They will be replaced for the same product at no charge. Returns Process Please contact our customer service section (past email at customerservice@contactlensking.com or past phone at 800-352-0255 ) before returning any items. If emailing, please include your proper name, society number, the reason for the return, and whether you would like a credit to your account or a refund applied to your credit card. If calling into our customer service department, please have this same information on hand in order to allow our staff to assist you lot more effectively. Our customer service department volition effect you a Return Merchandise Authorization (RMA) number. This number should be written prominently in the address portion of your render package. Mailing accost for returns: U.Due south. Return Address: 30 Lawrence Paquette Drive Champlain, NY 12919 Canadian Render Address: 1601 St. Regis Blvd. D.D.O., QC H9B 3H7 Mailing Instructions Please package your return carefully to ensure your lenses are not damaged in shipment - we cannot issue credit for items damaged in transit to our office. If the return or substitution is the result of an mistake fabricated by Contact Lens King's staff you lot will be reimbursed for the cost of the lenses, send and insurance. The United States Postal Service and Canada Post are our providers of choice for customer returns. If any other delivery service is used other than these, the send and insurance credit will exist limited to the value unremarkably billed out by the USPS. If the return or exchange is not the consequence of an error fabricated by Contact Lens King's staff it is important to note that merely the cost of the lenses volition be reimbursed. To ensure the safe return of the lenses, we recommend that you ship your package using a trackable carrier (UPS, FedEx or DHL). We are unable to issue credit for packages lost in transit to our office. If you accept whatever questions regarding our returns policy, delight contact us at 800-352-0255 .

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Source: https://www.contactlensking.com/faq.aspx

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